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The Bicom Burger Platter
“Welcome to Bicom Systems, what can I get you?” “Mmm! Can I get a PBX burger with a side of UC?” Okay, maybe that doesn’t sound very appetizing. But food is a great analogy to explain how PBX and...
View ArticleThe Idea Behind… Personal Dialer
Just like any great invention, there is a story to be told. Inventions are created as solutions to a problem or challenge someone is facing. For example, Pinocchio’s story started with Mister Geppetto...
View ArticleA PBX Tree Analogy so Good, You WOOD Not Believe It
Our “Bicom Burger” analogy was such a hit I had to check back in with Account Manager Kevin Langford for more! Who likes to garden? Me? I don’t have much of a green thumb. But imagine planting a tree....
View ArticleCall me on my ____?
The post Call me on my ____? appeared first on Bicom Systems - Official Blog.
View Article3 Problems with “Free”
First off, is anything really ‘free’ in this world? Chances are, if it doesn’t cost you money now, it will in the long run. Especially if you are trying to grow your business like I know you all are!...
View ArticleV6 Coming Soon!
Coming soon to a cloud near you: A project we’ve been working on called Verison 6. It introduces a new product, gloCOM Meeting, and updates for gloCOM, gloCOM GO, and PBXware. If you attended our 15th...
View ArticleA telecommunications holiday gift guide!
It is the most wonderful time of the year! This year, avoid those insane shopping centers and make a purchase that will help your business. To help you decide what to get for (that special someone)...
View ArticleYou Might be a Contact Center – But You Don’t Know it Yet
Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who are always on the phone. In the past, that was...
View ArticleWhat’s New in Version 6
Back in November we released a teaser about our new project, V6! V6, also known as version 6, is an umbrella of updates to our existing products, including PBXware, gloCOM, and gloCOM GO. We also...
View ArticleWhy a Real MT is in the Cloud
It is the same song and dance we hear all the time. Providers start out with a free PBX solution – or even a paid one that is not a true Multi-Tenant – and dedicate one virtualization machine per...
View ArticleContact Center Features that Improve Productivity – Part 1
Working in a Contact Center can be considered one of the most mundane jobs out there. It can be regarded as lacking in reward and with no real path for progressing your career. As a result, it is one...
View ArticleHow Our Partners Are Making a Difference during the COVID-19 Crisis: Case #2...
Last month we were contacted by another partner, Pierre-Francois Kamanou, founder of GTS-Telecom, the first value-added Mobile Operator in both Cameroon and Nigeria and also the President of Cameroon’s...
View Article5 Things to Consider When Choosing a Communication Platform for your Business
Ten months ago, when the COVID-19 pandemic began, most of us were sent home to work virtually. It was a shock to many, and as countless articles recall, numerous companies and individuals were...
View ArticleSMS – Is Here!
Readers, Rome wasn’t built in a day. And we are happy to announce that the wait is finally over, and SMS is here! Before we do a deep dive into this feature and unbox all the ways you can get your...
View ArticleThe Advantages to using SMS
These days, you can find an app for almost anything! I mean almost anything. I still haven’t found one that will do my laundry, but I am sure the developers are working on it.😉 Speaking of apps,...
View ArticleWhat’s New in PBXware & gloCOM 6.3
In today’s blog post, we are excited to talk about our new release of PBXware and gloCOM 6.3. We know that learning about new releases (even ones with exciting new features) can sometimes feel like you...
View ArticlePBXware Now Integrates with Call2Teams
Did you hear the news? Bicom Systems VoIP solution, PBXware now integrates with Microsoft Teams through Call2Teams thanks to Qunifi! Resellers can now offer the option to their customers to enable...
View ArticleWhy Your Customer Service Department Should be Using VoIP
Customer service is the front line of any business. It is where customers go to applaud, complain, and inquire. But a customer service department can only provide excellent service if they are given...
View ArticleIT Partners 2021 Recap
Back in September, the Bicom Systems team joined FONIA, our exclusive product distributor for France, at IT Partners. It was our third time attending the two-day show, and, as always, it did not...
View ArticleImproving Success through Integration
You probably heard the news already. Bicom Systems PBXware now integrates with Microsoft Teams through Call2Teams, thanks to our partnership with Qunifi! If you have not heard and are interested in...
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